In the world of automotive financial services, both dealers and customers are looking for decision-making speed. To gain a competitive advantage, Toyota Financial Services (TFS) has turned to AI to help it increase automated credit decisioning, improve customer and dealer experience, and efficiently manage consumer credit risk, all while adhering to fair lending practices.
“Our goal is to provide best-in-class customer and dealer experiences,” says Bharadwaj Gopal, domain information officer at Toyota Financial Services. “This required improving our credit decision-making speed and higher automation while managing our credit risk and meeting compliance standards.”