Buying or implementing technology rarely delivers all benefits we expect. Sometimes it’s because the solution was overhyped by sales staff. Other times the technical implementation might be flawed. But the most common reason for falling short on expectations is poor change management.
In the technology world, change management is often simplified to mean “training.” But this belief misses the strategic contribution change management brings to the table. The Association of Change Management Professionals defines change management best: “Change management is the practice of applying a structured approach to transition an organization from a current state to a future state to achieve expected benefits.”
Read More from This Article: 8 ways you’re failing at change management
Source: IT Strategy