Today’s large language models are verbose, even if they’re being asked to recommend a simple decision, driving up usage costs through the sheer volume of tokens they consume or generate. Enterprises looking to incorporate AI into automated workflows will want something less verbose — both because machines are often just looking for a categorical answer,…
OpenAI has published six new reports detailing AI model misalignment, including instances of hidden instructions, unauthorized communication, and attempts to locate exposed API keys, adding to the evidence that its AI systems bypassed controls during testing. The reports, based on internal evaluations, describe models taking actions beyond defined constraints, including modifying intermediate outputs, interacting with…
Many companies are rushing into “AI-first” mandates right now. We’ve seen this pattern before. A decade ago, it was “cloud-first,” and it led to the same outcome: Fast adoption, thin governance and a wave of security and cost problems that took years to unwind. By 2019, OMB had to formally pivot federal policy from cloud-first…
I have made this mistake before. The goal was to create an executive intelligence agent: an artificial intelligence (AI) engine where C-suite executives could self-serve their analytics and pull trusted numbers for the board. The promise was strong: personalized dashboards, ad hoc analyses, automated tasks and board decks, all from a single interface. Much faster…
Even when CIOs don’t have visibility into AI agent actions or don’t choose the vendor, chances are they’ll still take the blame when anything goes sideways. IT leaders already see this happening inside their organizations, with 52% saying CIOs are blamed for agent mistakes, according to a recent survey commissioned by business communications provider 8×8.…
AI is moving quickly across organizations. Companies are scaling existing use cases, introducing new tools and giving more employees access to AI as they look for ways to improve efficiency and stay competitive. That expansion is making AI governance a shared responsibility. CIOs are responsible for helping their organizations adopt the technology effectively and securely.…
AI is accelerating the pace of change, shortening the shelf life of expertise, reshaping operating models, and compressing the time IT leaders have to learn, decide, and act. As a result, IT leaders are increasingly forced to make consequential decisions faster, often with less information, greater ambiguity, and higher stakes. Formore than four decades, I’ve…
In companies where digital transformation (DX) isn’t progressing as expected, the common barrier is not technology but the organization. You’ve introduced AI tools. You’ve organized your data. You’ve developed DX talent. Why aren’t you seeing results? Could the reason be that the organizational culture hasn’t been established where people feel safe to take on challenges…
While its flagship Dreamforce event was in full swing on Wednesday, Salesforce was triaging a roughly seven and a half hour-long service outage that disrupted user access and caused “severe delays” and intermittent errors. Some customers were also unable to submit new support cases. The service outage hit at 3:50 a.m. EDT, impacting “multiple instances…
For years, reputation data had a fairly obvious home. Reviews, ratings, surveys, listings, and customer feedback primarily helped marketing and customer experience teams understand what customers thought, manage how the company appeared online, and respond when the experience fell short. As a CMO, those responsibilities are still very much part of the job. What AI…