For years, reputation data had a fairly obvious home. Reviews, ratings, surveys, listings, and customer feedback primarily helped marketing and customer experience teams understand what customers thought, manage how the company appeared online, and respond when the experience fell short. As a CMO, those responsibilities are still very much part of the job. What AI…
A growing divide among leading AI companies over how to secure increasingly powerful models is beginning to translate into challenges for enterprise IT, with implications for how organizations access, deploy, and govern AI systems. The latest flashpoint came after Meta CEO Mark Zuckerberg called for neutral evaluators to independently test AI models, pushing back on…
AWS is betting that AI agents need a different interface as they move beyond answering prompts and start working autonomously in the background. The company has open-sourced Pizza Bot, a self-hosted application that gives users an inbox for managing work delegated to AI agents, with separate threads for ongoing tasks and a queue for work…
Oracle’s September 2026 Critical Security Patch Update has arrived with 673 new security patches spanning 17 Oracle product families, with Oracle E-Business Suite accounting for the largest share at 159 patches, followed by Fusion Middleware with 153. Of these, 19 E-Business Suite vulnerabilities and 78 Fusion Middleware vulnerabilities can be remotely exploited without authentication. Other…
We recently wrote about the emerging Internet of Agents: A world in which AI agents no longer operate only inside the boundaries of one company or one software platform, but interact with agents run by suppliers, customers, partners and other technology providers. The basic premise was that this world needs infrastructure. Agents need to identify…
AI forces organizations to make consequential decisions during uncertainty. Roche chief digital and technology officer Wafaa Mamilli says this is the new leadership imperative. She believes success depends not on certainty but building the right foundations: trusted data, governance that enables speed, upskilling the employee base, and focusing on outcomes. At Roche, that approach drives…
A couple of years ago, I did some work with a client’s legacy system. But this wasn’t an ancient relic written in COBOL or Assembler; it was a relatively new C++ application. Let’s call it “App1.” So, when did App1 become “legacy?” When did my client’s relationship with it sour? A stale relationship? The UK…
November 2022 was a big milestone for AI when ChatGPT was released. But in terms of enterprise transformation, November 2024, when Anthropic released MCP as an open standard, was maybe an even bigger transition point. MCP ushered in a new age. Before, AI was primarily used to answer questions, but with MCP, AI models could…
During my younger days in the IT industry, my favourite book was Jack Welch’s “Straight from the Gut.” Anybody who was anybody and aspiring to be a hot-shot leader or manager spoke about this book. Truthfully, it is a good book. But I am not sure that many of us, myself included, really learned much…
Broadcom isn’t playing nicely in the European market, according to a new report by the independent monitoring body European Cloud Competition Observatory (ECCO), which rates Broadcom’s status as “critical” in its most recent analysis of cloud competition in Europe. The company’s conduct has “deteriorated markedly” since October 2025 due to what ECCO calls “continued and…