Your next hire might be an agent: Redefining the IT workforce

As agentic AI moves from pilot to production, CIOs are no longer just adopting new technology — they’re also restructuring how work gets done. In this CIO 100 Symposium session, PwC leaders explore what it means to operate in a hybrid workforce where humans and AI agents collaborate across delivery, operations, and decision-making — and why IT’s role is shifting from execution to orchestration.

You’ll hear why AI isn’t simply replacing roles but is also acting as a force multiplier — reshaping team structures, compressing traditional delivery cycles, and redefining workflows across IT. From reimagining the software development life cycle (SDLC) to automating IT operations at scale, the panel examines how agents can drive speed and quality simultaneously — when paired with the right human oversight.

The discussion also tackles the leadership questions CIOs are confronting now:

• Where to draw the line between human judgment and agent autonomy
• How accountability changes when agents act continuously — and at scale
• Why managing AI looks less like people management and more like air traffic control
• What it takes to scale agentic AI without re-creating legacy complexity

Moderated by Cenk Ozdemir, principal and CIO advisory leader at PwC, this session features insights from:

• Danielle Phaneuf, principal, PwC Strategy
• Rani Radhakrishnan, principal, PwC AI Managed Services
• Tim Walding, principal, PwC Workforce Advisory

This session offers a clear, practical view of how CIOs are evolving operating models, skills, and governance to lead in a world where agents are part of the workforce — and where human accountability remains nonnegotiable.

Watch the video.