The CIO’s chief of staff: A force multiplier

The CIO role in the digital age is more demanding than ever. According to MIT’s George Westerman, “There has never been a better time to be a great CIO, nor a worse time to be an average one.” Great CIOs know they can’t do it all alone, though. We’ve discussed the HR business partner and communications lead, but no role is more vital to a successful CIO than the chief of staff.

Wait a minute, some readers might say. Doesn’t the chief of staff just schedule meetings and take notes and stuff?

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