Like every business, we have the need to continually invest in our business processes in order to scale, to grow efficiently, and to allow our people to be as productive as possible, which means enabling them to focus on their highest value work. From processes that are time consuming to mismanagement of resources, breakdowns in the system always arise. How businesses address them is the differentiator. Each time I’m faced with an optimization problem, I ask myself the same question I presume most CIOs do: can we automate and digitize?
Now, that same question has a newer subtext: can we automate/digitize it with artificial intelligence? For a long time, the promise of AI has been in the future and not the present. But over the last year or so that has changed. The sophistication of algorithms – resulting from the massive quantity of ingested unstructured content – has made it possible for machine learning (ML) engines to provide automation through digital labor and to give instant, quantifiable value back to business processes.
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Source: IT Strategy