Solving the IT capacity conundrum: 4 steps to data-driven expectation management

This article was co-authored with Duke Dyksterhouse, an Associate at Metis Strategy.

So long as time is limited and leaders must decide how best to use that time, capacity management will remain a cornerstone of organizational efficiency. And for digital and technology leaders in particular, it’s more important now than ever. Nearly every department in the organization is competing for IT’s resources, often to enable strategic moves they hope to make before the competition. Delaying the wrong project can break a company – so tech leaders must prioritize and they must prioritize well. Capacity management is integral to doing so.

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