When Salesforce announced on Monday its plan to buy agentic AI firm Fin, which, until a few weeks ago, was known as Intercom, it said that the company “resolves complex customer queries end-to-end, across every channel, including live chat, email, WhatsApp, SMS, phone, and Slack.” But analysts and consultants questioned whether the acquisition, one of more…
CIO.com today announced its inaugural US winners of the Next CIO Awards, recognizing a new generation of rising technology executives who are redefining leadership, accelerating innovation, and driving measurable business outcomes across their organizations. The Next CIO Awards honor senior IT leaders, digital executives, and transformational technology changemakers who demonstrate exceptional leadership, strategic vision, and…
Between contracts, employee histories, customer files, financial documents, and healthcare records, many organizations are processing larger document volumes than their traditional, manual redaction tools were designed to handle. Manual redaction is slow, inconsistent, and susceptible to human error, which can negatively impact team productivity, put personally identifiable information (PII) at risk of exposure, and create…
Historically, eSignature buying decisions focused on whether a solution could collect signatures quickly, integrate with email, and reduce paper usage. In 2026, the bar has moved. While efficient eSigning is still the ultimate goal, security and compliance, ease of use, and total cost of ownership also weigh into vendor selection. Because your eSignature solution touches…
Employees are using AI tools to summarize contracts, rewrite reports, extract information from PDFs, review policies, or analyze spreadsheets. The question is, how many of those tools have been vetted, secured, and authorized by your IS, legal, and compliance teams? As AI adoption grows, sensitive business documents are increasingly flowing into unmanaged AI systems outside…
In Anthropic, CIOs thought they were buying into an ethical AI supplier that wouldn’t let its models be used autonomously in the military kill-chain or for mass surveillance. Now those customers find their access to Anthropic’s most powerful AI models can be turned off by the US government on what the company claims is a…
These days, hiring a specialist is relatively easy — a SOC analyst, an ML researcher, a cloud architect. Those requisitions close in weeks. What stays open for six to nine months are hybrid roles: engineers fluent in AI who can go deep in code and also understand the business. “Three skills, one person, small pool,”…
We’re finding out that context is everything when it comes to successful enterprise AI deployments. Removing ambiguity, and working around agreed definitions and vocabularies are essential as agentic AI starts to become more autonomous. At their recent data and analytics summit, Gartner predicted that by 2030, USLs will be treated as critical infrastructure alongside data…
Tokenomics has quickly become one of the most practical subjects in enterprise AI. In simple terms, it is the discipline of understanding how tokens are consumed, how that consumption turns into cost and how an organization can shape usage patterns so that AI remains valuable without becoming financially unpredictable. In most large language model services,…
You may have noticed, but people don’t like AI very much. Of course, it depends on the circles you move in, but survey after survey shows that the general perception is becoming increasingly negative. Anecdotal evidence for this can also be found when talking to people outside the IT sphere, or hanging out on the…