An industrial approach to AI in financial services

Financial systems may not seem like “critical infrastructure.” But the tools and systems that manage and govern the flow of money in and out of financial services providers have more in common with the mission-critical systems of transportation, energy, and manufacturing, than one might think. Consider the possible impact of hallucinations or model drift in…

The modernization mirage: CIOs must see through it to play the long game

Over the past decade, I’ve witnessed and led milestones that once seemed impossible. Critical workloads have migrated to the cloud. Customer experiences have been digitized. Legacy systems, once described as immovable, have been modernized. Boardrooms across industries celebrated these achievements as transformational. Yet, as I reflect on these milestones, I’ve realized something important: Modernization was…

Why your AI is failing — and how a smarter data architecture can fix it

After many years leading digital transformation across global enterprises, I’ve learned one truth that most CIOs discover too late: AI is only as powerful as the data architecture supporting it. Yet most enterprises are attempting AI deployment on data foundations designed for a pre-intelligent world, then wondering why their multimillion-dollar initiatives fail to deliver transformational…

The impact of agentic AI on SaaS and partner ecosystems

As an architect, it became abundantly clear to me over the last decade that an enterprise’s capacity to support interoperability between application and data ecosystems has been the dominant theme in achieving competitive differentiation and time to market. Industry channel partners and software-as-a-service (SaaS) OEMs alike understood this some time ago and built ecosystems that…

Aon COO Mindy Simon on winning with better data

As the global chief operating officer of Aon, Mindy Simon leads operations, IT, data-driven capabilities, and service delivery to enable the firm’s 60,000 colleagues to serve clients across 120 countries around the world. With a career spanning finance, global business services, and technology, she has become known for her ability to bridge the worlds of…

서울AI재단, IBM과 협력···”공공 AI 서비스 혁신 추진”

협약식에는 김만기 서울AI재단 이사장과 이수정 IBM 코리아 대표이사를 비롯해 IBM 퀀텀 총괄 임원 페트라 플로리존느 등 양 기관 주요 인사들이 참석해 AI와 양자컴퓨팅을 중심으로 한 신기술의 공공영역 활용 확대와 글로벌 기술 협력 강화 방안을 논의했다. 서울AI재단은 이번 협약이 AI와 양자컴퓨팅 등 차세대 핵심 기술을 공공서비스 혁신에 접목하고 공공 부문의 효율성과 투명성 제고, 데이터 기반 의사결정…

칼럼 | 숫자가 아니라 가치로 증명할 때···API의 ROI를 재정의하는 법

2025년 이사회는 기술 투자에 대해 훨씬 더 구체적이고 까다로운 질문을 던지고 있다. “API가 실제로 어떻게 성장을 견인하고 있는가?”, “어디서 리스크를 줄이고 있는가?”, “재무적으로 측정 가능한 성과는 무엇인가?” 등이다. 하지만 여전히 많은 CIO는 배포된 API 수나 평균 지연시간 같은 기술 지표로 답한다. 이런 수치는 비즈니스 성과를 보여주는 지표가 아니라 단순한 기술적 지표에 불과하다. IT 리더가 API…