What is a managed service provider? A managed service provider (MSP) is an outsourcer contracted to remotely manage or deliver IT services such as network, application, infrastructure, or security management to a client company by assuming full responsibility for those services, determining proactively what technologies and services are needed to fulfill the client’s needs. Services…
ServiceNow is rolling out another wave of generative AI additions to facilitate workflow management on its Now Platform. The update adds gen AI capabilities for field service workers, chatbot creators, and developers, among others. In September the Vancouver release of Now Platform added Now Assist for ITSM, Customer Service Management, and HR Service Delivery —…
It’s the fastest-moving new technology in history. Generative AI is transforming the world, changing the way we create images and videos, audio, text, and code. According to a September survey of IT decision makers by Dell, 76% say gen AI will have a “significant if not transformative” impact on their organizations, and most expect to…
Deepa Soni’s CIO story is one of sacrifice, breaking through comfort zones, and building confidence in redefining the art of the possible. In a career spanning such companies as IBM, KeyCorp, M&T Bank, and BMO, she has “answered the call” many times, most recently as CIO of The Hartford, where she is responsible for the…
This article was co-authored by Ishan Prakash, a Manager at Metis Strategy. The black box For decades IT has been a black box—an obscurity of inner workings mostly just accepted by the firm. But that paradigm is changing and not least because IT itself has changed. Once relegated to a role of support, the function…
Many businesses are eyeing the potential of artificial intelligence (AI) and machine learning (ML) to transform ERP. Your ability to reap the rewards of that potential may depend on how far along you are with digital transformation. A recent IDC report sponsored by Rimini Street, AI, and ERP: Intelligently Automating the Enterprise and Creating Differentiating Value,…
I recently had the privilege of talking with Keren Elazari, Joanne Friedman, and Isaac Sacolick. They are just three of the smart, compassionate, and forward-thinking speakers you can hear from at CSO’s Future of Cybersecurity Summit on December 7, 2023. This is a virtual event so take part from wherever you are, but don’t miss…
This year’s Microsoft Ignite developer conference might as well be called AIgnite, with over half of the almost 600 sessions featuring artificial intelligence in some shape or form. Generative AI, in particular, is at the heart of many of the new product announcements Microsoft is making at the event, including new AI capabilities for wrangling…
In September 2021, Philips Domestic Appliances became a stand-alone company called Versuni. As part of the carve-out, Versuni made the decision to transform its entire technology landscape. It would be a formidable undertaking, given the siloed nature of the systems in place at the time. For example, there were segregated applications for the various finance…
There’s significant debate about the future of the CIO role, but one thing is clear: Digital leaders who want to be successful must look beyond the firewall and link up with an ecosystem of vendor partners, startups, and other organizations to ensure the enterprise thrives. The reason for this shift is simple: While CIOs can often call on talented teams of…