Customer-obsessed organizations are winning. It’s as simple as that. Amazon dominates because its track record of innovation has disrupted numerous industries. We know them because of their numbers: 42,000 percent rise in stock price since their IPO, market value of $423 billion, and a meteoric rise up the Fortune 500 ladder to No. 12 last year.
How is Amazon doing it? What is driving these outstanding results, not only against brick-and-mortar stores, but countless online competitors? You don’t have to look much further than Amazon leadership principle No. 1, “customer obsession.”
Read More from This Article: Why your IT team should be obsessed with your customers
Source: IT Strategy