Workforce management (WFM) is framework for optimizing employee productivity. WFM began as a means for improving the consistency, efficiency and productivity of call centers but has since expanded to other industries and job functions. Organizations now leverage WFM processes and tools to increase organizational performance in a strategic fashion that includes human resource management, performance and training management, scheduling, data collection, recruiting, budgeting and forecasting, scheduling and analytics.
What started out as a method of staff scheduling has since grown into a framework that can help businesses improve time management, forecast workloads and required staff, bring employees into the scheduling process and offer analytical insights into the workforce.
Read More from This Article: What is workforce management? A process for ensuring employee productivity
Source: News