Tower Insurance works with EIS Group to accelerate digital business transformation

Tower Insurance has deployed EIS Group’s digital insurance platform as a cornerstone of its digital transformation initiative.

This enables Tower to offer consumers digitally-enabled personal and commercial motor, home and content products within a simplified and convenient customer journey.

Tower deployed EIS Suite components PolicyCore, BillingCore, ClaimCore, and CustomerCore and EIS DXP on Microsoft Azure as the foundation of the new business platform.  

The cloud-based platform replaced numerous legacy systems and supports quoting, policy administration, billing, claims, and customer management and engagement processes to provide Tower’s customers with a fast, seamless sales and service experience.

“We worked with EIS Group to make this a reality in a very short period of time and we are now able to proactively engage with customers and provide easy to understand policies that give customers clarity and confidence about what they are covered for,” says Tower CEO Richard Harding.

“We are creating a unique and empowering self-service experience that challenges current industry norms.”

Tower operates across New Zealand and the Pacific Islands and provides customers cover for house, car, contents, business, travel and other personal needs.

The company says it is repositioning “as a contemporary, challenger brand, underpinned by a customer-focused, digital-first strategy to successfully compete in the 21st century insurance marketplace”.

Harding says Tower took the time to understand their customers and how they wanted the future of insurance to be.

“We used the information and feedback our customers gave us to develop a blueprint that laid out the way forward and the type of technology we needed to bring this to life,” says Harding.

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