For organizations looking to automate business processes, the buzzword “process mining” has been gaining popularity of late. It is the next logical step after robotic process automation (RPA), enterprise service management (ESM), and the various approaches taken to automate tasks involving enterprise resource planning (ERP) systems. At the core of this push toward automation is the reality that many enterprises are combinations of hundreds, thousands or even millions of “processes” and that IT’s biggest headache is replacing the rusted bailing wire and hardened chewing gum that keep them all stuck together.
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Source: News