To achieve agile at scale, move technology out of IT

I was talking with Dave Castellani, who as senior vice president and business information officer, runs IT for $25 billion New York Life Insurance Company, and we got onto the discussion of shadow IT. When Dave posited that CIOs would be better off “unleashing shadow IT” rather than attempting to contain it, I asked him to tell me more. Our conversation quickly became a discussion about the wholesale overhaul of the IT operating model.

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What is shadow IT?

These days, shadow IT is any activity that happens outside of the IT organization that involves coding, the purchase of a tool or equipment, or the establishment of core infrastructure. If these activities have an impact on scalability, repeatability and availability across the enterprise, they are shadow IT. This form of shadow IT needs to be controlled and contained.

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