When Doug Saunders joined Advanced Disposal as CIO in 2017 he quickly learned that technology consumption at the $1.6 billion waste management provider was fragmented across “digital fiefdoms,” including sales, marketing and other departments.
“It was who screamed the loudest and had the most political clout,” Saunders recalls. “The CEO [Richard Burke] was frustrated by the lack of progress.”
Frustration is a recurring theme for many CEOs, whose organizations have launched technology strategies aimed at transforming the business only to see those efforts suspended in permanent adolescence due to political infighting and organizational chaos that halts progress. Only 33 percent of more than 6,000 CIOs described their digital strategy as maturing, according to a Gartner CIO survey. Of those respondents, 20 percent reported that they were scaling efforts, while 13 percent said they were refining their work.
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Source: News