John Morhous came up through the ranks on the traditional technology track. After graduating Rensselaer Polytechnic Institute with B.S. in information technology, he served in a number of tech-related roles, including director of IT engineering and eventually CIO. In his latest gig, Morhous puts a whole new spin on the trajectory for top IT execs: He’s now the first chief experience officer (CxO) at Flight Centre Travel Group (FCTG) where he has soup-to-nuts responsibility for delivering customer-facing products and services for the travel agency group’s corporate brands.
Outside of his technology chops, Morhous credits his commercial orientation, ability to comfortably immerse with customers, and serve as a translator of sorts between IT, business, and clients as the springboard for landing the new position.
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(Insider Story)
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Source: News