Financial service customers expect full and instant access to all of their credit information in their moment of need from any computing device. And they assume their transactions will be secure.
Synchrony is now using artificial intelligence (AI) to improve customer services and help process and secure millions of credit card transactions per day across more than 74 million accounts. The company, which manages private-label credit cards for Gap, Lowe’s and several other high-profile retail brands, is also hiring more talent to ensure that it keeps pace with evolutions in AI and other technologies that undergird its digital transformation, says CIO Carol Juel.