ServiceNow unveils AI workflow automation partner ecosystem, autonomous IT capabilities

At its Knowledge 2025 customer and partner event today, ServiceNow unveiled Workflow Data Network, a robust ecosystem of corporate partners supporting workflow automation with AI.

“It enables a cohesive view of enterprise data, whether connected to other enterprises, any apps, any data, any data aggregators, so the data is always available for AI actions,” said the company’s VP and GM of workflow data fabric Amit Saxena at a press conference last week. “Workflow Data Network is going to empower our organizations to be able to connect AI to not only ServiceNow data, but to a dynamic ecosystem of partners that make that data accessible and actionable across the entire ServiceNow AI Platform.”

Saxena said Workflow Data Network, which is available now, offers more than 100 integrations across data sources, whether structured, unstructured, real-time, historical, internal, or third-party. Also, there are no copy connectors to platforms including Amazon Redshift, Databricks, Google Cloud BigQuery, Microsoft SQL Server, Snowflake, Cloudera, and Teradata.

Partnerships with Adobe, Boomi, Microsoft, and Oracle enable the integration of preferred applications and pre-built templates in the ServiceNow AI Platform. Plus, the open framework connects natively to RaptorDB Pro and more than 50 opensource databases.

Calling in the agents

The company also enhanced autonomous IT support in its ServiceNow AI Platform with new AI agents for IT service management (ITSM), IT operations management (ITOM), IT asset management (ITAM), strategic portfolio management (SPM), operational technology (OT), and data foundation.

The ITSM agents reduce repetitive tasks and support real-time communication during incidents. The ITOM agents autonomously perform tasks like alert triage and root cause analysis. The ITAM agents can autonomously procure software and hardware while ensuring compliance, and SPM agents track project execution, alerting managers if tasks are off track.

It also introduced new agents to support security and risk management.

“These powerful new AI agents bring self-healing and self-defending capabilities into the security lifecycle,” said ServiceNow’s chief innovation officer Dave Wright during the press conference. “This truly is agentic AI in action where intelligent agents don’t just automate tasks, they evolve the capabilities. Autonomous IT is all about resolving issues faster and having systems recover so the teams get to focus on high-value work.”

Joining forces

In another announcement, ServiceNow detailed a new business suite for powering core business processes like HR, procurement, finance, facilities, and legal with AI.

Core Business Suite, part of the ServiceNow AI Platform and generally available now, is intended to streamline these operations by automating requests and connecting workflows across departments. Employees can use the suite for a variety of workplace needs, from requesting workplace accommodation and asking for help with a procurement request, to submitting a compliance concern.

In addition to the suite, ServiceNow introduced Finance Case Management, which specifically supports finance departments by giving employees AI agent assistance for tasks like creating new cost centers, checking vendor invoice statuses, and escalating payroll issues.