ServiceNow, Rimini Street partner for a new ERP cost-saving model

ServiceNow and end‑to‑end enterprise software support provider Rimini Street have jointly developed a new enterprise software model, designed to reduce costs for enterprises by providing an alternative to digitally transforming existing ERP software.

The new enterprise model ensures that enterprises don’t have to “rip and replace” or “lift and shift” their ERP software, which could lead to delayed or often unrealized return on investment, the companies said.

“The new enterprise software model from Rimini Street and ServiceNow can produce significant and immediate savings that fuel net‑new innovation, unmatched user experiences, and AI‑driven productivity gains, in weeks to months, not years, with the ServiceNow platform,” the companies said in a joint statement to the press.

The new offering combines ServiceNow’s AI platform and Rimini Street products, such as Rimini Support and Rimini Manage.

While Rimini Support is designed to replace software vendor maintenance of traditional perpetually licensed software with third-party support, Rimini Manage is designed to relieve the IT department from day‑to‑day software operating and support tasks.  

Rimini Street Support and Rimini Manage promise to provide significant annual support fee savings and full coverage for customizations for a minimum of 15 years with no requirement for upgrades and migrations.

As part of the joint initiative, Rimini Street will design, deploy, and manage the Now Platform as an innovation layer for ERP customers with its experienced and certified ServiceNow team, the companies said.

Additionally, ServiceNow has been actively trying to bring generative AI-based updates to its product offerings.

Last month, Service Now added a host of new features, including ServiceNow AI Agents, to its latest Now Platform release, dubbed Xanadu.

The focus of the release was to integrate agentic AI into its IT Service Management platform so that these agents can autonomously perform tasks and make decisions on their own within set parameters. In addition to AI Agents, ServiceNow added more than 350 out-of-the-box gen AI capabilities to Now Assist in the Xanadu release and these include data visualization generation, chat- and email-reply generation, change summaries, and LLM-based proactive prompts in Virtual Agent.