As organizations around the world are adjusting to working from home, leaders want to know how they can look after their teams. Ultimately the goal is to get to full productivity as soon as possible but that isn’t likely to happen without a plan. My team has been operating 100% virtually for 15+ years. I’ll share some of our learnings below, but before I do that I want to ask you to look at your own organization and ask this question about your leadership team: Who is your work-from-home expert? Who is the leader with the highest functioning team in this new environment?
I ask this question at the outset because anything I share with you from my experience will have to be modified for your culture, size, available technology, security requirements, etc. Why not start by looking for your expertise internally? You can find this leader by looking for the markers of a highly functioning team such as clear roles, deliverables, metrics, outputs and their capacity to both get their own jobs done and be in a position to help others. They are probably talking on a regular basis via web meetings (because there is no “water cooler” to stand around) and they are probably sharing best practices and helping each other troubleshoot the new challenges coming up every day. They also likely have an idea of who could cover if one or more of them gets sick and can’t work for a period of time.
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