SAP CEO outlines new directions at Sapphire Now

There was one clear lesson for customers in SAP CEO Christian Klein’s opening keynote at Sapphire Now, the company’s annual conference: When you’re moving critical processes to the cloud, you need to pick a reliable partner.

SAP didn’t, and its outsourced online event platform went down just as Klein was due to take to the virtual stage on Monday. The company was left scrambling to redirect the 150,000 customers attempting to view the keynote to backup feeds streaming on LinkedIn or Twitter.