Q&A: Mastercall Healthcare CIO Jonathan Ritchie on saving lives through digital innovation

CIO.com: What are your roles and responsibilities?

My role is the CIO/director of IT/digital innovation at Mastercall Healthcare. I am employed by the C-suite to drive digital transformation forward, ensuring digital initiatives are aligned to the organisation’s business strategy, utilising cutting-edge technology, and reimagining the art of the possible.

Mastercall Healthcare is an award-winning, out-of-hospital provider of urgent primary care services and has just celebrated 25 years in business. 

My role is to support the organisation’s vision to collaborate to inspire a culture of innovation and exceptional healthcare for the benefit of current and future generations. I am also the digital/IT lead for the Greater Manchester Urgent Primary Care Alliance, of which Mastercall Healthcare is a founding member.

CIO.com: How has your career evolved to becoming an IT director/CIO/CTO?

I was initially an IT consultant working across the UK, in industries covering legal, health, manufacturing, education, and oil and gas. In that time, I moved to Briggs Marine, a leading global marine and environmental specialist company to become their group head of IT.

Healthcare Industry, Innovation, IT Leadership