Consumers have a complicated relationship with their energy companies, which are hardly at the vanguard of high-quality, high-touch customer service. Moreover, consumers don’t have a choice in providers, owing to regulated service territories.
To buck that trend and become more friendly with consumers, Public Service Enterprise Group (PSEG) is embracing virtual assistant technology and other digital services. Public Service Energy & Gas (PSE&G), the New Jersey utility of the $43 billion PSEG energy conglomerate, built an Alexa skill — Amazon.com’s term for capabilities that enable consumers to facilitate tasks via voice commands — to manage their electricity or gas accounts.
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(Insider Story)
Read More from This Article: PSE&G enlists virtual assistant to better serve its customers
Source: News