Like many government agencies, Arizona Department of Child Safety (AZDCS) operated on cumbersome, mainframe-based data infrastructure in need of an overhaul. But in the process of updating the system, CIO Linda Jewell and her team realized that a mobile-first strategy would not only facilitate future digital transformation but also enable caseworkers to better engage with the families they’re serving right now.
“We gathered all of the high-level needs and identified eight key pain points or problem areas for which we developed a strategy,” Jewell says. “Mobility — being able to access and update data in the field — was a major one. With a mainframe, you can’t exactly take a desktop with you to access your caseload. So, solving this really simple problem — being able to access data, enter case notes, and more quickly determine if a child is in harm’s way — was a big step forward to bringing our agency and our workers into the modern era.”
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(Insider Story)
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Source: News