Skip to content
Tiatra, LLCTiatra, LLC
Tiatra, LLC
Information Technology Solutions for Washington, DC Government Agencies
  • Home
  • About Us
  • Services
    • IT Engineering and Support
    • Software Development
    • Information Assurance and Testing
    • Project and Program Management
  • Clients & Partners
  • Careers
  • News
  • Contact
 
  • Home
  • About Us
  • Services
    • IT Engineering and Support
    • Software Development
    • Information Assurance and Testing
    • Project and Program Management
  • Clients & Partners
  • Careers
  • News
  • Contact

Mitigate risk and gain efficiency with event-driven automation

A hot discussion topic among CIOs is making organizations more efficient with AI and automation. It’s a mandate coming from your investors, board members, and CEO. But where do you start?

Many CIOs are tasked with reducing costs while mitigating risk for the business. Preventing disruptions to digital services stands out as a key area for improvement as it impacts the team, the customers, and the bottom line. And incidents often filter in through one central point: the Network Operations Center. However, NOCs are inundated with noise and manual tasks, and costly to staff with L1 and L2 responders only to have those responders escalate to subject matter experts (SMEs). To combat this, IT leaders are incorporating event-driven automation in their NOC.

Defining event-driven automation

Event-driven automation is kick-started at the event level. This means NOCs can trigger event-processing actions immediately as data comes in from trusted sources such as monitoring tools. Uses for event-driven automation in the NOC are numerous, ranging from adding critical context to an incident to better target the responder, to determining the next best action, to running diagnostics, and even declaring a major incident.

The beauty of event-driven automation is that it doesn’t start and stop at just reducing human intervention, it can eliminate it entirely for certain issues. Event-driven automation can be tightly integrated end-to-end, meaning organizations can rely on self-healing processes with machines as the first line of defense. This ensures teams are only involved when human skills and knowledge are necessary. And it can be fine-tuned over time to address more use cases. 

Teams upskilled with event-driven automation 

For many organizations, the NOC is responsible for incident detection, classification, and triaging issues to get services back online without SME involvement. With event-driven automation, incident response becomes more proactive, completing these steps and resolving problems before customers notice the impact. This is because much of the manual work NOCs do is relegated to automation. As a natural consequence, L1 NOC engineers have to spend less time watching dashboards and escalating incidents manually.

But these benefits don’t just help L1s. With automation pulling context and diagnostics, there’s more (and better) information for L2s to understand the root cause as well, further reducing SME effort. And there’s a trickle-down effect as more event-driven automation is applied. Many teams also see a positive impact from NOC modernization efforts, including simply a lower impact on their day-to-day work.

Site Reliability Engineering (SRE) and Platform Engineering teams: SRE and Platform Engineering teams can build out automation so that a human is never bothered with a task a machine can complete. Sometimes this takes the form of auto-remediation, completely solving incidents ahead of human involvement. Other times, this means creating runbooks that can help NOCs and other teams troubleshoot faster with the help of automated scripts. This helps responders come up to speed faster on issues, reducing MTTR and customer impact. 

Major Incident Management (MIM): MIM teams should only receive confirmed customer-impacting incidents that cannot be auto-remediated and rely on the NOC to correctly categorize and immediately route these issues. When this happens, MIM teams need the incident populated with automated diagnostics and triage information to have the right context for immediate response. After the incident, MIM teams are often the drivers of continuous learning, ensuring that any further opportunities for automation are built back into the technical system to improve the process next time.

Engineering: Event-driven automation ensures that only the very minimum of engineering SMEs receive notifications for incidents that they need to work on with the right context already applied. And engineering teams can create auto-remediation for well-understood problems so they can preserve their time for more innovation.

Support: Auto-remediation resolves issues before customers notice the impact and without having to engage humans unnecessarily. And, with better data and the correct teams on the incident from the start, support will receive fewer cases from upset customers.

With teams across the organization able to see improvements from event-driven automation in the NOC, it sounds like an easy win, right? But you still need to do one thing: prove the value with concrete data.

Quantifying the value of event-driven automation

The key thing about proving the value of an initiative is aligning it to the company’s top goals. In this case, we can use ​​” reduce costs while mitigating risk.” 

Risk comes in many forms, but one that organizations feel and can quantify at the bottom line is SLA penalties. As you apply more automation and your MTTR improves, how much less are you paying out in SLAs? Even one big incident that’s averted or reduced can have six-figure impacts. 

Quantifying projected revenue and growth can be tricky, but it boils down to time. Time to resolve, actually. The faster an incident resolves, the less impact on revenue and the more time for innovation. For instance, an incident that previously took an hour to resolve and cost the company $100K in lost revenue might be caught quicker and auto-remediated, resulting in no loss of revenue.

The future of event-driven automation

In 2024, one thing is for sure: automation is a powerful tool when used to achieve concrete goals. Understanding new technology and assessing where it best fits into your operational processes is critical to avoid slipping into a laggard position, so start small and iterate quickly. Event-driven automation in your NOC, which drives consistent and incremental improvements across the entire organization, is a great place to start.

To learn more, visit us here.

AutoML


Read More from This Article: Mitigate risk and gain efficiency with event-driven automation
Source: News

Category: NewsMay 15, 2024
Tags: art

Post navigation

PreviousPrevious post:AI for Cybersecurity: Superhero or Sidekick?NextNext post:In the corner office, fear of GenAI risk outweighs the lure of its promise

Related posts

Barb Wixom and MIT CISR on managing data like a product
May 30, 2025
Avery Dennison takes culture-first approach to AI transformation
May 30, 2025
The agentic AI assist Stanford University cancer care staff needed
May 30, 2025
Los desafíos de la era de la ‘IA en todas partes’, a fondo en Data & AI Summit 2025
May 30, 2025
“AI 비서가 팀 단위로 지원하는 효과”···퍼플렉시티, AI 프로젝트 10분 완성 도구 ‘랩스’ 출시
May 30, 2025
“ROI는 어디에?” AI 도입을 재고하게 만드는 실패 사례
May 30, 2025
Recent Posts
  • Barb Wixom and MIT CISR on managing data like a product
  • Avery Dennison takes culture-first approach to AI transformation
  • The agentic AI assist Stanford University cancer care staff needed
  • Los desafíos de la era de la ‘IA en todas partes’, a fondo en Data & AI Summit 2025
  • “AI 비서가 팀 단위로 지원하는 효과”···퍼플렉시티, AI 프로젝트 10분 완성 도구 ‘랩스’ 출시
Recent Comments
    Archives
    • May 2025
    • April 2025
    • March 2025
    • February 2025
    • January 2025
    • December 2024
    • November 2024
    • October 2024
    • September 2024
    • August 2024
    • July 2024
    • June 2024
    • May 2024
    • April 2024
    • March 2024
    • February 2024
    • January 2024
    • December 2023
    • November 2023
    • October 2023
    • September 2023
    • August 2023
    • July 2023
    • June 2023
    • May 2023
    • April 2023
    • March 2023
    • February 2023
    • January 2023
    • December 2022
    • November 2022
    • October 2022
    • September 2022
    • August 2022
    • July 2022
    • June 2022
    • May 2022
    • April 2022
    • March 2022
    • February 2022
    • January 2022
    • December 2021
    • November 2021
    • October 2021
    • September 2021
    • August 2021
    • July 2021
    • June 2021
    • May 2021
    • April 2021
    • March 2021
    • February 2021
    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019
    • December 2018
    • November 2018
    • October 2018
    • September 2018
    • August 2018
    • July 2018
    • June 2018
    • May 2018
    • April 2018
    • March 2018
    • February 2018
    • January 2018
    • December 2017
    • November 2017
    • October 2017
    • September 2017
    • August 2017
    • July 2017
    • June 2017
    • May 2017
    • April 2017
    • March 2017
    • February 2017
    • January 2017
    Categories
    • News
    Meta
    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    Tiatra LLC.

    Tiatra, LLC, based in the Washington, DC metropolitan area, proudly serves federal government agencies, organizations that work with the government and other commercial businesses and organizations. Tiatra specializes in a broad range of information technology (IT) development and management services incorporating solid engineering, attention to client needs, and meeting or exceeding any security parameters required. Our small yet innovative company is structured with a full complement of the necessary technical experts, working with hands-on management, to provide a high level of service and competitive pricing for your systems and engineering requirements.

    Find us on:

    FacebookTwitterLinkedin

    Submitclear

    Tiatra, LLC
    Copyright 2016. All rights reserved.