Most IT leaders can only dream of a $10.8 billion IT budget. Lucky for JPMorgan Chase & Co. CIO Lori Beer, the beneficiary of such an embarrassment of riches, the financial services firm has its sights set on perfecting its digital business. And that requires the latitude to make significant investments in new products, services and staff.
Harnessing the tools du jour for the digital age, Beer is constructing software platforms that cut across the company’s retail, wholesale and investment banking businesses. This strategy, which includes APIs and microservices, is yielding virtual assistants and other artificial intelligence (AI) capabilities intended to better serve both customers and employees.
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(Insider Story)
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Source: News