ITIL-based organizations take note: The popular framework has undergone a significant overhaul aimed at modernizing IT service management (ITSM) into a more agile, value-driven business asset.
ITIL was last updated in 2011, but it was only a small refresh — the 2019 overhaul of ITIL is on par with the 2007 update, which brought significant changes to the ITIL framework. The focus of ITIL 4 includes embracing adaptability, customizability and flexibility in IT service management.
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Source: News