In the lead up to Synchrony Financial being spun out from parent company GE and launching an initial public offering (IPO), Carol Juel was front and center explaining the newly independent company’s business strategy and innovation plans. Juel was even known to cart giant poster boards from meeting-to-meeting to help customers, partners, and internal employees fully grasp the new firm’s digital mission.
Juel isn’t Synchrony Financial’s CEO, COO, or even its CFO, but she was the right messenger at the time because as CIO, Juel was a key driver of digital transformation. “The role of the CIO is now about driving relationships across the management team, ensuring that the company and board of directors understand the role of technology and what the potential is,” explains Juel, who is also a Synchrony executive vice president. “I see my job as helping to connect the dots and figure out a way to communicate where we need to go in a way that people will understand.”
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Source: News