Inside Blue Shield of California's IT operating model overhaul

When Lisa Davis joined Blue Shield of California in February 2020, she was not immediately thinking about digital transformation; she was working to move the organization’s 6,800 employees—the majority of whom had never worked remotely—to a remote work environment. But once she and her team had accomplished that feat of strength, she was ready to focus on the future.

“One silver lining of the pandemic is that it brought to the forefront the importance of digital technology, data, and analytics in transforming our healthcare system,” she says. “At Blue Shield of California, we see an urgent need to create a digital health ecosystem in the U.S. The time is now.”

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