It’s the age-old IT conundrum: striking the right balance between creating new capabilities and providing a reliable operational environment for the business.
The pandemic has cast this challenge anew, as IT organizations have faced the challenge of providing robust, reliable day-to-day operations while also applying technology to reimagine the way, well, everything is done. “The need for both innovation and operational excellence, working together, has never been higher,” says Hari Gopalakrishnan, CIO and managing director of client facing platforms at Bank of America. “We don’t believe we have a choice between the two.”
IT leaders and their teams are under pressure to accelerate digital transformations and maintain the IT stack amid the most challenging business conditions of recent memory. Seventy-six percent of IT leaders responding to this year’s State of the CIO survey agree that finding the right balance between business innovation and operational excellence is challenging.
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(Insider Story)
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Source: News