Innovating Services for a Digital, Intelligent Future

Digital transformation remains top of mind worldwide. According to Foundry’s State of the CIO 2024 study, technology leaders will be focused on driving digital innovation, redesigning processes, and modernising infrastructure and apps in the next three years in order to stay ahead.

At the same time, Artificial Intelligence (AI) is quickly becoming recognised as a keystone for future growth. Foundry’s 2024 CIO Tech Priorities study found 70% of organizations are actively researching or piloting AI-enabled technologies, while 21% have it already in use or are even upgrading and refining their models.

In his welcome speech during the “Digital Transformation creates value and Intelligence guides us to the future” session at MWC 2024, Li Jianghua, President of GTS Delivery and Service Department, Huawei explained that “AI, big data, cloud computing, and IoT are changing the way we work and live, including our understanding of how to run a successful business,”. Also according to Mr. Li “AI is profoundly impacting the digital economy and driving the transformation of industries.”

Tackling the challenges of intelligent transformation

However, many organisations continue to struggle with tight budgets, resistance to change, and perennial shortages of skill sets and staff.

Then there are also significant infrastructural challenges to deal with. Designing and deploying a new ICT infrastructure, capable of handling the masses of data AI requires, is inherently complex. Integration with existing systems often raises backwards compatibility issues while operations and maintenance (O&M) and future upgrading of these complex systems promises to be an uphill task. High-performance computing requirements lead to ever-higher power consumption, making greenhouse gas emissions a significant problem.

Tackling these requires innovation, built from a base of experience and knowledge. To date, Huawei has provided ICT infrastructure solutions and services for 56,000 enterprises in over 700 regions across the globe. The last five years has seen Huawei invest more than 550 million US dollars in developing end-to-end software and services solutions, continuously innovating to improve service quality.

Accelerating digital intelligence across industries    

Huawei’s approach, based on continuous innovation of ICT services and solutions, is part of its commitment to helping customers solve problems and overcome challenges as they develop intelligent solutions for industries. These solutions are designed around the service lifecycle of “planning, construction, training, optimisation, operation and maintenance,” to address various stages of development. There are four key aspects underlying these solutions, namely:

• Construction of new, state-of-the-art infrastructure
• Upgrading O&M with digital intelligence to unleash productivity
• Leveraging innovative digital intelligence to explore new growth areas
• Cultivating new digital talents to address the talent gap

Huawei’s highest priority continues to be customer-centricity, applied in collaboration with 6600 service partners around the world, to build ICT solutions that span the lifecycle of intelligent digital transformation in a range of industries.

Driving digital equality for the citizens of Indonesia

PLN is the Indonesian electricity company, responsible for the production and distribution of electricity across Indonesia. Through its subsidiary, PLN Icon Plus, it aims to expand its business and provide broadband connectivity and ICT solutions to customers across Indonesia. According to its CEO Ari Rahmat Indra Cahyadi, PLN Icon Plus, has a “vision to be the leading provider of network-centric ICT solutions in Indonesia by utilizing unique strategic assets.”

While the number of customers to which PLN provides electricity exceeds 85 million, the Indonesian government is concerned about the internet broadband penetration rate, which is still low compared to other countries in the region. “How can digital equality be achieved by the government and the citizen of Indonesia if the connectivity cannot reach their houses?” said Mr. Ari Rahman during his presentation for Huawei at MWC 2024.

In collaboration with Huawei for its expertise and ICT solutions, PLN Icon Plus has established a Joint Innovation Center in November 2023, with a focus on the development of target network architectures and leveraging the operational platform to increase the number of FTTH customers in Indonesia. This centre serves as a foundation to map technical, strategic, operational, and investment challenges to drive end-to-end innovation — from electricity to beyond electricity — and accelerate the creation and adaptation of new technologies, digital infrastructure, and digital transformation.

Facilitating next generation banking in Myanmar

During “Digital Transformation creates value and Intelligence guides us to the future” session KBZ Bank shared their journey to offer mobile payments to every person in Myanmar. In 2017, Myanmar saw 90% of its people owning a mobile phone—but only 10% owned a bank account. KBZ Bank, Myanmar’s largest privately-owned bank, engaged Huawei to significantly increase the level of financial inclusion in Myanmar through mobile wallets.

KBZPay leveraged Huawei’s Mobile Money solution to develop a mobile payment system to improve payment efficiency and convenience. The solution has grown into a complete payment ecosystem, as additional features have turned KBZPay into a super app with chat, brand channels, tele-consultation, marketplace, and movie streaming, enabled by Huawei’s support and commitment to constant improvement. “The Huawei people feel like they’re part of our team,” according to KBZPay, “and they keep coming up with better and better technology.”

While there were already two other wallets on the market when the KBZPay service was rolled out, KBZPay has since captured 90% of market share in Myanmar and has become the No. 1 mobile wallet in terms of profitability, customer base, transaction volume and value, tech stability and product innovation.

Huawei has built a global ICT service system grounded in over 30 years of experience. Providing assurance through its platforms, processes, experts and partners, Huawei is accelerating the implementation of digital intelligence across industries. 

Click here to learn how Huawei solutions can help intelligently transform your organisation.