CIOs have many reactions to shadow IT. Some complain that IT is generally measured as a success only by delivering something the business wants. However, IT organizations can get caught up in just doing cost control, security and overarching governance.
With this context, CIOs say, it’s important to realize that shadow IT is not the problem. Instead, it is a symptom, real or perceived, that IT is not delivering what the business needs. While some CIOs suggest that if you have shadow IT, it means IT isn’t doing its job.
Most think differently. They say it is the CIO’s job to listen and offer solutions. For this reason, IT organizations need to embrace shadow IT and build a culture where shadow IT effectively becomes sanctioned, secured and made to meet the needs of broader users by IT. In sum, IT organizations need to not view shadow IT as the enemy, but instead see it as an opportunity to right the ship before it is too late.
Read More from This Article: IDG Contributor Network: Shadow IT: the CIO’s perspective
Source: IT Strategy