The cost of downtime to business, company reputation, customer experience and trust has never been higher. Given the constant and connected nature of software driven businesses, customers and users have grown to be less forgiving and more fickle with their attention. An outage in a single service can impact all of its users. An outage in a multi-tenant platform has an exponential impact as it impacts the users of all the individual service providers running their services on the platform.
Balancing preparedness for a black swan event against minor, downtime events
As enterprises look towards designing their disaster recovery solutions, it is easy to get focused on preventing the big disasters and outages. These are the “black swan” events that have an incredibly large, almost decimating impact on service availability. The impact can be wide ranging i.e. it can extend the duration of time the service is out of commission and the amount of data that is lost. As big as these are, the impact of minor but frequent downtime cannot be ignored.
Read More from This Article: IDG Contributor Network: Planning for disaster recovery
Source: IT Strategy