Why do some organizations overspend on mobile technology while others manage their remote telecom expenses with maximum efficiency? Usually, the answer is simple: automation or lack of it.
Many organizations have a Mobile Expense Management (MEM) process or solution in place, which is a great start to controlling costs – but it is only a start. As food for thought, I would like to offer a few examples of worst and best practices that I have seen around MEM programs in an effort to foster improvements.
Automation
Some expense managers think just having an MEM process in place is enough, either in-house or through an outsourcing firm. But they surround the MEM process with manual processes. Move-Add-Change-Deletes (aka MACDs) is a perfect example. Mobile expenses are fluid due to the use of different devices, different carriers and rates across regions. The worst practice here is tracking and sending MACDs to the MEM provider manually. This exposes the process to manual errors, time-lags, and overlooked resource updates (someone leaves along with their mobile devices and the company unwittingly continues to pay for them. If you don’t have an accurate inventory you could be losing money.
Read More from This Article: IDG Contributor Network: Best and worst practices in mobile expense management
Source: IT Strategy