IDG Contributor Network: A process model for measuring relationships with COBIT

How do you measure the business-partner relationship with your provider organization? Apply COBIT 5.

CIOs have recently reinvigorated the dull IT liaison role by coining it “the business-relationship manager.” This role is accountable for the relationship between information technology and the business partners.

Before business-relationship managers skip off to schedule strategic road-mapping discussions, relationships need to be measured. Asking questions about perceived value realization won’t do it. Inquiring about the benefits received isn’t going to get us there either. This discussion requires metrics—hard, quantifiable metrics that can be measured and monitored over time.

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