Sky UK is using Atlassian collaboration tools to manage software development for its customer relationship management (CRM) systems, helping to improve communication between developers and business teams.
The company has more than 12 million customers across its television, broadband, and telecoms service. Keeping all of them happy is no easy task, but Sky UK still consistently tops Ofcom’s customer satisfaction reports. Central to this success is the performance of the CRM platform used in the company’s contact centres across the country. Atlassian products are used to manage software development for the platform and communicate on its progress.
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Source: News Feed