How Lear makes self-service IT delivery work

What do you get when your business community takes development into their own hands?  For Bonnie Smith, CIO at Lear Corporation, the answer is not “shadow IT.” With technologies like robotic process automation (RPA) getting easier to deploy and maintain, Smith and her team are building a new self-service model that lets a business community of 160,000 people design their own productivity tools. Smith, who has been CIO of the $21 billion global automotive parts manufacturer since 2016, describes her thinking around the new model and how she seeks to strike the right balance between innovation and compliance.

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