How empathy drives IT innovation at Thermo Fisher Scientific

When software becomes central to product development, where does IT stop and product start? As CIOs drive IT development into business units, what is the role of the CIO? What are the attributes of future CIOs, whose roles will be more about governance than ownership?

These are some of the questions I posed to Ryan Snyder, CIO of Thermo Fisher Scientific, a $25 billion laboratory equipment and instrument maker. Our conversation ranged from new virtual reality solutions his team has implemented during the pandemic to his advice for future CIOs. What follows is an edited version of our interview.

Martha Heller: What are some new solutions that the IT organization at Thermo Fisher Scientific has delivered recently?

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