Peter Drucker famously wrote that things cannot be managed if they cannot be measured. But what if we’ve been measuring the wrong thing all along?
The notion of “closing space” on the football field is a good example. The ability to restrict the opposition’s passing options is a critical factor in a successful result and, consequently, measuring the number of possession-turnovers a team can create is a telling indicator of that ability, but it doesn’t measure progress toward attaining that ability.
Pairing critical success factors and key performance indicators is a powerful tool for establishing progress towards some objective. This tool however will only be effective if the success factors and KPIs are related to underlying elements of an organization’s goals.
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(Insider Story)
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Source: News