How business intelligence transformed care and efficiency at a Dutch special-needs nonprofit

A few years ago, Philadelphia Healthcare realized it needed a digital transformation – the Amersfoort-based non-profit was faced with organizing a massive amount of data from about 9,000 clients, 7,000 employees, an extended network of 6,500 volunteers, and about 60,000 client family members.

What it required was a solution that embraced data management and big-data trends to better streamline personalised management and client service for disabled adults needing residential, occupational, recreational, and other services such as community building and helping clients find meaningful employment.

Fortunately, a group of technology enthusiasts at Philadelphia – including Manager of Data Delivery and Analytics Jasper Drenth – had already begun to explore the concept of Business Intelligence (BI) as the potential answer.

“One of our mission statements is to give clients as normal a life as possible,” Drenth says. BI – which leverages software and services to transform data into actionable insights that inform an organization’s strategic and tactical business decisions – promised to provide Philadelphia with the right tools to deliver better care.

Jasper Drenth

The non-profit now has an advanced BI dashboard that aggregates access to data from more than 500 facilities and a dedicated BI technology team planning an intelligent-automation strategy that includes personalised digital assistants for every employee.

Digital Transformation, IT Leadership