Skip to content
Tiatra, LLCTiatra, LLC
Tiatra, LLC
Information Technology Solutions for Washington, DC Government Agencies
  • Home
  • About Us
  • Services
    • IT Engineering and Support
    • Software Development
    • Information Assurance and Testing
    • Project and Program Management
  • Clients & Partners
  • Careers
  • News
  • Contact
 
  • Home
  • About Us
  • Services
    • IT Engineering and Support
    • Software Development
    • Information Assurance and Testing
    • Project and Program Management
  • Clients & Partners
  • Careers
  • News
  • Contact

How AI is transforming business today

Hannah Calhoon, vice president of AI for Indeed, uses artificial intelligence “to make existing tasks faster, easier, higher quality and more effective.”

She points to a recent initiative in which the job matching and hiring platform company started using large language models (LLMs) to add a highly customized sentence or two to the emails it sends to job seekers about open positions that match their qualifications.

The results have been significant, particularly when considering that Indeed sends about 20 million such emails a day. Calhoon says that personalization has yielded a 20% increase in the number of candidates applying for those positions and a 13% increase in successfully landing the job.

“So one tiny little sentence is better for job seekers and employers,” she says.

Like many organizations, Indeed has been using AI — and more specifically, conventional machine learning models — for more than a decade to bring improvements to a host of processes. But Calhoon said the company in the past few years has been using AI to transform its products, services, and workplace. And she expects AI to drive even more impressive innovations as both the technology and the enterprise’s ability to use it mature.

“AI changes the bundle of tasks that are in a job, and AI over time will change the nature of roles. So jobs will look much different than what they are today. That’s where we think the world is going,” she says.

Consequently, workers won’t see incremental bumps in productivity; rather, they’ll experience multifold gains in productivity. They’ll be able to perform tasks, such as computer coding, that they currently cannot do without specialized training, and they’d be able to do so at a level and speed that exceeds what the experts can do today. And they’ll have the time and ability to use AI to innovate in new ways, because AI will handle more of the mundane tasks that now take up their time.

“AI will let us automate away a lot of the toil that people don’t like and create more moments and space for human connections, problem-solving, and collaboration,” Calhoon predicts. “There is an opportunity to use AI to make work better, certainly at Indeed but also for millions of people around the world. That is transformational.”

Transforming into ‘highly automated and efficient operations’

It’s no secret that AI is top of mind for CIOs and their organizations.

In fact, IT’s embrace of AI is nearly ubiquitous, with 89% of IT decision-makers surveyed for Foundry’s 2024 CIO Tech Priorities study saying they’re researching, piloting, or currently using AI-enabled technologies — up from 72% in 2023.

Moreover, 64% of those IT decision-makers expect AI and machine learning to significantly alter the way their business operates over the next three to five years, up from 39% who said the same in 2023.

More specifically, IT leaders believe AI will transform their organizations primarily through process automation and efficiency gains, as well as enhanced customer experiences.

2024 Tech Priorities Survey: AI tools transforming business

CIO.com / Foundry

They also cited AI/ML capabilities in specific areas — such as risk management, fraud detection, smart manufacturing, predictive maintenance, quality control, and personalized employee engagement — as fueling transformation.

And they called out natural language processing (NLP), a subfield of artificial intelligence, as a specific driver of transformation.

“The interest in AI that began last year has turned into frenzy as organizations grow even more convinced of its potential to automate everything from business processes and decision-making to software development to creating written content,” Foundry writes in its 2024 CIO Tech Priorities report. “Now, a majority of organizations will invest in AI technologies this year to transform their businesses into highly automated and efficient operations.”

Scale, scope, and depth

Moe Asgharnia, CIO of BPM, which provides assurance, advisory, tax, and wealth management services, can attest to the transformative power of AI.

He says his firm in early 2024 launched a custom-built AI tool that enables employees to quickly research tax laws and tax scenarios. The AI sifts through vast amounts of dense information to yield insights in seconds, and it puts that power in the hands of workers throughout the organization, not just senior-level employees or seasoned analysts.

“That has enhanced our response times and really supported better resource utilization across the firm,” he says.

Of course, CIOs could credit many technologies over the decades — from the first personal computers to robotic process automation — for producing results such as improved speed and optimization.

AI, however, does it at unprecedented levels in terms of scale, scope, and depth, Asgharnia says.

Asgharnia and his team built the tool and host it in-house to ensure a high level of data privacy and security. They used OpenAI as a back end and its API to push and pull data. And they used a web interface to create a user-friendly experience so that the “look and feel is very similar to what our colleagues expect from ChatGPT, so they’d find it simple to use.”

The instance was trained on US federal tax publications and continues to train on additional tax resources so that it will produce even more insights for firm employees, Asgharnia says.

“It allows us to analyze all possible paths to determine what’s in the best interest of our clients, and it can do that in seconds. We can develop unique responses relevant to each scenario we’re trying to address. In the past that work would mean sitting with partners, doing research, setting up calls, [all of which] would take significantly more time,” he says.

“Now staff has a higher sense of autonomy and a higher sense of trust in the decisions that they are making using this research platform because they know it’s backed by valid data from the IRS and other reputable tax resources. That translates into better research, better service for our clients, and better response times.”

He adds: “I’d classify that as transformative because traditionally accounting firms have had a cut-and-dry process for escalating questions for complex tax decisions. This cuts it down quite a bit. And it allows associates to focus more on complex issues versus basic tasks.”

Asgharnia is now building on that success, expanding the tool to other areas and geographic regions, starting with Australia and that country’s tax laws. He expects that this expansion of the tool will transform in similar ways how the firm operates in other functional areas and in other countries, too.

Sanjeev Kumar, vice president and chief data and analytics officer at Gainwell Technologies, a provider of healthcare technology services for state governments, also has seen the power of AI in his company.

“There are applications of AI that are incremental but there are others where it is transformational,” he says.

Kumar cites the use of AI for performing documentation as an illustrative example, as the intelligence ultimately saves “weeks or months” of human time “freeing them up to do more important tasks,” making people not only more productive but increasing the quality of work performed, too.

“There are applications that are changing how people work; AI is changing 50% to 60% of what they do,” he adds.

He describes how AI is transforming his company’s work: “As we build and evolve our population health management models at Gainwell, AI is a core element of our roadmap. Its transformative potential lies in better identifying individuals and populations who are most at risk of developing chronic conditions and informing more effective treatment programs for them. Incremental — or additive — value is gained by applying AI modeling to help identify the onset of other diseases like COVID-19 and predicting the likelihood of members developing other diseases or geographic regions that might be particularly impacted.”

‘Solving problems that weren’t solvable’

Other enterprise leaders report similar gains with their AI initiatives.

The AI Pulse Survey released by professional services firm EY in July 2024 surveyed 500 US senior leaders across industries about their AI initiatives and found that 77% of those whose organizations are investing in AI say they’re experiencing a positive ROI on operational efficiencies, 74% report a positive ROI on employee productivity, and 72% say as much regarding customer satisfaction.

Such statistics don’t tell the whole story, though, says Beatriz Sanz Sáiz, EY’s global consulting data and AI leader.

Like others, Sanz Sáiz sees AI delivering benefits in productivity, efficiency, experience, safety, automation, and many other areas that are so significant in scale and scope that they’re transformational.

She also sees AI transforming how work happens — an area that yields particularly disruptive results.

“We’re seeing lots of efficiencies where back, middle, and front-end workflows are being automated. So, yes, you can automate your existing processes, and that’s good and you can get a 20% [improvement in efficiency]. But the real gain is to reimagine the process itself,” she says.

In fact, the gains AI can bring when used to reimagine processes is so significant that she says AI challenges the very concept of “process” itself. That’s because organizations can use AI to devise ways to reach specific desired outcomes without having a bias toward keeping and improving existing workflows.

“Say you want to increase customer satisfaction by 35%. That’s the input. It’s less about how the process works. The process itself becomes almost irrelevant,” she explains. “The technology is good at achieving an object, a goal, and the concept of process itself, the sequence itself, is blown away. That is conceptually a big shift when you think of the enterprise, which is built on three things: people, process, and technology, and here’s a technology — AI — that doesn’t care about a process but is instead focused on outcome. That is truly disruptive.”

Agustin Huerta, senior vice president of digital innovation for North America at IT services company Globant, says he, too, sees a growing number of use cases where AI is disrupting conventional processes, expectations, and ways of work.

Some have been around for a while, he says. He cites use of AI for fraud detection as case in point, noting how the technology, with its ability to instantaneously analyze data for patterns to detect anomalies, has been used for years to deliver big returns for financial firms and their customers.

Now, thanks in particular to generative AI and its ability to understand and analyze not only structured but also unstructured data, organizations are applying AI to an increasing number of truly disruptive use cases.

“Everyone is looking at AI to optimize and gain efficiencies, for sure. And they’re now using AI in areas that previously were seen as not being able to be optimized,” he says.

His own company is one example. Globant used gen AI to create an advanced search tool for its media industry clients. This Advanced Video Search enables users to find a specific moment in their video content libraries in seconds by using text or image-based search; users can, for example, search via a specific audio line or a text description of an action happening in the video.

Such AI use cases show how the technology is not merely delivering a productivity gain; instead, it is handling a volume of work at a scale that would be impossible for humans to feasibly do — or do within any degree of reasonable time or cost, says Ed Watal, founder and CEO of Intellibus, an IT strategy consultancy and platform engineering firm, and an adjunct assistant professor for AI at New York University.

The pharmaceutical industry’s use of AI for drug discovery, the healthcare sector’s use of AI for precision medicine tailored to the individual patient, and operations executives use of the technology to optimize supply chains to reduce costs and boost sustainability all demonstrate the transformations happening.

“We’re solving problems that weren’t solvable before,” he adds.

Not all organizations, however, are able to use AI to that degree at this time, Watal and other experts say. Many organizations don’t have the required data infrastructure, skilled technologists, or AI-ready culture to envision, develop, and adopt AI in ways that disrupt the status quo.

As a result, Watal says “a lot of what we’re seeing is still incremental in nature. But we’ll see more transformation in the future as we get AI governance right.”


Read More from This Article: How AI is transforming business today
Source: News

Category: NewsSeptember 30, 2024
Tags: art

Post navigation

PreviousPrevious post:예상보다 더딘 M365 코파일럿 도입··· 걸림돌은 ‘ROI’와 ‘사내 데이터 정책’NextNext post:Making data matter at Mathematica

Related posts

휴먼컨설팅그룹, HR 솔루션 ‘휴넬’ 업그레이드 발표
May 9, 2025
Epicor expands AI offerings, launches new green initiative
May 9, 2025
MS도 합류··· 구글의 A2A 프로토콜, AI 에이전트 분야의 공용어 될까?
May 9, 2025
오픈AI, 아시아 4국에 데이터 레지던시 도입··· 한국 기업 데이터는 한국 서버에 저장
May 9, 2025
SAS supercharges Viya platform with AI agents, copilots, and synthetic data tools
May 8, 2025
IBM aims to set industry standard for enterprise AI with ITBench SaaS launch
May 8, 2025
Recent Posts
  • 휴먼컨설팅그룹, HR 솔루션 ‘휴넬’ 업그레이드 발표
  • Epicor expands AI offerings, launches new green initiative
  • MS도 합류··· 구글의 A2A 프로토콜, AI 에이전트 분야의 공용어 될까?
  • 오픈AI, 아시아 4국에 데이터 레지던시 도입··· 한국 기업 데이터는 한국 서버에 저장
  • SAS supercharges Viya platform with AI agents, copilots, and synthetic data tools
Recent Comments
    Archives
    • May 2025
    • April 2025
    • March 2025
    • February 2025
    • January 2025
    • December 2024
    • November 2024
    • October 2024
    • September 2024
    • August 2024
    • July 2024
    • June 2024
    • May 2024
    • April 2024
    • March 2024
    • February 2024
    • January 2024
    • December 2023
    • November 2023
    • October 2023
    • September 2023
    • August 2023
    • July 2023
    • June 2023
    • May 2023
    • April 2023
    • March 2023
    • February 2023
    • January 2023
    • December 2022
    • November 2022
    • October 2022
    • September 2022
    • August 2022
    • July 2022
    • June 2022
    • May 2022
    • April 2022
    • March 2022
    • February 2022
    • January 2022
    • December 2021
    • November 2021
    • October 2021
    • September 2021
    • August 2021
    • July 2021
    • June 2021
    • May 2021
    • April 2021
    • March 2021
    • February 2021
    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019
    • December 2018
    • November 2018
    • October 2018
    • September 2018
    • August 2018
    • July 2018
    • June 2018
    • May 2018
    • April 2018
    • March 2018
    • February 2018
    • January 2018
    • December 2017
    • November 2017
    • October 2017
    • September 2017
    • August 2017
    • July 2017
    • June 2017
    • May 2017
    • April 2017
    • March 2017
    • February 2017
    • January 2017
    Categories
    • News
    Meta
    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    Tiatra LLC.

    Tiatra, LLC, based in the Washington, DC metropolitan area, proudly serves federal government agencies, organizations that work with the government and other commercial businesses and organizations. Tiatra specializes in a broad range of information technology (IT) development and management services incorporating solid engineering, attention to client needs, and meeting or exceeding any security parameters required. Our small yet innovative company is structured with a full complement of the necessary technical experts, working with hands-on management, to provide a high level of service and competitive pricing for your systems and engineering requirements.

    Find us on:

    FacebookTwitterLinkedin

    Submitclear

    Tiatra, LLC
    Copyright 2016. All rights reserved.