Skip to content
Tiatra, LLCTiatra, LLC
Tiatra, LLC
Information Technology Solutions for Washington, DC Government Agencies
  • Home
  • About Us
  • Services
    • IT Engineering and Support
    • Software Development
    • Information Assurance and Testing
    • Project and Program Management
  • Clients & Partners
  • Careers
  • News
  • Contact
 
  • Home
  • About Us
  • Services
    • IT Engineering and Support
    • Software Development
    • Information Assurance and Testing
    • Project and Program Management
  • Clients & Partners
  • Careers
  • News
  • Contact

How a unified approach to support and services can improve IT outcomes

Enterprise applications are changing at a more rapid pace than ever. The result is that many enterprises have hybrid-driven, multivendor IT environments. This creates a challenge for the IT organization — how to effectively operate, manage, and support an increasingly complex technology portfolio. CIOs need a technology support model that is agile and responsive, yet simple, scalable, and strategic. For most, this means modernizing how IT supports and serves the business.

The answer is a unified support and services model that more nimbly responds to changing technology and business needs. This model helps improve business outcomes while improving technology service quality, security, scalability, and delivery speed.

It’s time to change how IT support services are managed and delivered

According to a recent survey by Censuswide, “A majority (62%) of CIOs and CTOs surveyed say digital transformation is a high priority in their business.” Yet, moving technology to the cloud (e.g., as SaaS, PaaS, or IaaS) isn’t an all-or-nothing move that happens overnight.

For example, as enterprises adopt a composable ERP strategy, they will opt to keep some existing non-cloud systems, and the journey to a cloud-first environment takes time. The result for the foreseeable future is a multivendor, multiplatform, hybrid-driven IT environment. The downside of this is the additional complexity and risk in IT support services. The added complexity creates added risk that increases with each addition to or change in the hybrid IT environment.

Many enterprises still organize support around products and vendors. As the IT environment becomes more complex, enterprises are at risk of overwhelming their existing support model’s ability to deliver services at scale. For example, an increased number of vendors in the applications portfolio has the potential to hinder support services and make it difficult to be agile when the business demands more frequent change at a faster pace.

At the same time, new cloud solutions create opportunity and risk from a business process perspective. The business has more options for improving business outcomes, but multiple vendors increase the risk that individual business-driven technology decisions will create unexpected downstream solution management and support issues.

The business needs IT to be a strategic partner who is able to provide a unified view of incumbent and candidate vendors and products in order to ensure that new services and products fit into the hybrid IT portfolio. A unified approach to support and services enables solution choices that are compatible with the existing ecosystem and technology roadmap.

Unifying operations, managed services, and support services

A unified approach to support and services enables IT to perform more effectively in a multivendor, multiplatform, hybrid-driven world. It provides a single experience for software support and services by eliminating traditional product/vendor silos. By bringing operations, managed services, and support activities together under a single umbrella, IT leaders can improve business outcomes.

Where software models once worked in isolation, they are now unified and integrated under a single support and services provider. With a unified approach to support and services, the proven software that enterprises trust for everyday needs is supported alongside new, advanced software that drives digital acceleration. And when problems arise, instead of having to call multiple vendors for resolution, the IT team has only one call to make: to the unified support and services provider.

Why unified support and services?

A unified support and services model provides the following benefits to IT teams:

Simplifies support for complex IT environments

To successfully operate, manage, and support the IT portfolio, leaders need to reduce the complexity of multivendor, multiplatform, and hybrid IT environments. A unified support and services model for system operations, managed services, and support provides simplicity by organizing the multiple vendors and service layers in the support workstream into a single oversight mechanism. This results in fewer hand-offs and a more seamless support effort.

Enables a more scalable support and services model

In this era of relentless digital evolution, there has been an explosion of application solutions — from legacy, commercial enterprise software to innovative open-source software. As the application portfolio expands and contracts with changes to individual solutions, support also needs to scale. It’s not like in the old days when a vendor-specific suite was implemented and then a post-implementation support team was constructed to support it.

Today, multiple vendors’ products and services are placed into a solution portfolio. This hybrid IT environment is often complicated by licensing, support, and integration challenges. A unified support and services model allows IT to more easily scale through a single organizational structure that can absorb digital projects as they happen rather than waiting to set up support as individual projects are completed.

Helps IT keep pace with the business

With more vendors in the technology portfolio, it becomes even more critical to understand the operations, management, and support risks of a technology choice. A unified support model positions IT to be more strategic when managing the technology portfolio. A single provider with knowledge of the technology portfolio helps the business make better solution choices as it takes advantage of new, innovative opportunities. As the business makes technology decisions, unified support allows IT to provide insight into how well options will fit into the hybrid IT environment, not only from an operational perspective, but also from a support and a roadmap perspective.

Unified support and services have a combination of the following features:

  • Simplified, with a technology support model that eliminates software support silos
  • Scalable and built on a flexible, trusted, support platform
  • Strategic, using efficient proven processes that unlock new innovative opportunities

Smart IT modernization starts with a unified support and services model

A unified support and services model that integrates operations, managed services, and support services increases IT agility as the business innovates and grows. By consolidating IT services and reducing the complexity that can accompany coordinating multiple vendors across multiple support layers, the unified support and services model offers a more cohesive support experience.

On a practical level, an IT modernization strategy that leverages a unified approach to support and services provides simplicity to help improve support quality and delivery speed. With this model, IT can bring experts to the table quickly and scale rapidly while keeping the hybrid IT portfolio running smoothly as it grows. As teams spend less time figuring out the complexities of hybrid IT, they can focus on accelerating business transformation and devote more time and resources to innovation and growth activities instead of maintenance and upkeep.

Finally, a unified approach to support and services can help IT stop following vendor-driven roadmaps. As the business gains a more cohesive view of its technology portfolio and the impact of technology changes, decision-makers can better prioritize investments in a Business-Driven IT Roadmap that is tailored to the business needs and goals. This provides greater control over which IT strategies are adopted, as the business is able to make better-informed decisions about investments in technology.

To learn more, visit us here.

Cloud Computing
Read More from This Article: How a unified approach to support and services can improve IT outcomes
Source: News

Category: NewsAugust 28, 2023
Tags: art

Post navigation

PreviousPrevious post:Digital mining for sustainability in a low-carbon economyNextNext post:BMC Helix: Leading the charge in Generative AI-driven enterprise service management

Related posts

휴먼컨설팅그룹, HR 솔루션 ‘휴넬’ 업그레이드 발표
May 9, 2025
Epicor expands AI offerings, launches new green initiative
May 9, 2025
MS도 합류··· 구글의 A2A 프로토콜, AI 에이전트 분야의 공용어 될까?
May 9, 2025
오픈AI, 아시아 4국에 데이터 레지던시 도입··· 한국 기업 데이터는 한국 서버에 저장
May 9, 2025
SAS supercharges Viya platform with AI agents, copilots, and synthetic data tools
May 8, 2025
IBM aims to set industry standard for enterprise AI with ITBench SaaS launch
May 8, 2025
Recent Posts
  • 휴먼컨설팅그룹, HR 솔루션 ‘휴넬’ 업그레이드 발표
  • Epicor expands AI offerings, launches new green initiative
  • MS도 합류··· 구글의 A2A 프로토콜, AI 에이전트 분야의 공용어 될까?
  • 오픈AI, 아시아 4국에 데이터 레지던시 도입··· 한국 기업 데이터는 한국 서버에 저장
  • SAS supercharges Viya platform with AI agents, copilots, and synthetic data tools
Recent Comments
    Archives
    • May 2025
    • April 2025
    • March 2025
    • February 2025
    • January 2025
    • December 2024
    • November 2024
    • October 2024
    • September 2024
    • August 2024
    • July 2024
    • June 2024
    • May 2024
    • April 2024
    • March 2024
    • February 2024
    • January 2024
    • December 2023
    • November 2023
    • October 2023
    • September 2023
    • August 2023
    • July 2023
    • June 2023
    • May 2023
    • April 2023
    • March 2023
    • February 2023
    • January 2023
    • December 2022
    • November 2022
    • October 2022
    • September 2022
    • August 2022
    • July 2022
    • June 2022
    • May 2022
    • April 2022
    • March 2022
    • February 2022
    • January 2022
    • December 2021
    • November 2021
    • October 2021
    • September 2021
    • August 2021
    • July 2021
    • June 2021
    • May 2021
    • April 2021
    • March 2021
    • February 2021
    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019
    • December 2018
    • November 2018
    • October 2018
    • September 2018
    • August 2018
    • July 2018
    • June 2018
    • May 2018
    • April 2018
    • March 2018
    • February 2018
    • January 2018
    • December 2017
    • November 2017
    • October 2017
    • September 2017
    • August 2017
    • July 2017
    • June 2017
    • May 2017
    • April 2017
    • March 2017
    • February 2017
    • January 2017
    Categories
    • News
    Meta
    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    Tiatra LLC.

    Tiatra, LLC, based in the Washington, DC metropolitan area, proudly serves federal government agencies, organizations that work with the government and other commercial businesses and organizations. Tiatra specializes in a broad range of information technology (IT) development and management services incorporating solid engineering, attention to client needs, and meeting or exceeding any security parameters required. Our small yet innovative company is structured with a full complement of the necessary technical experts, working with hands-on management, to provide a high level of service and competitive pricing for your systems and engineering requirements.

    Find us on:

    FacebookTwitterLinkedin

    Submitclear

    Tiatra, LLC
    Copyright 2016. All rights reserved.