Governance, selective investment drive HMSHost’s multichannel digital journey

There are, perhaps, no more vocal or assertive customers than airline passengers between connecting flights. Sometimes these hungry and harried travelers just need a hot coffee and croissant.

HMSHost, a leading firm in the food and beverage space for travelers, is focused intently on that need. Sarah Naqvi, executive vice president and CIO at the company, describes an IT organization that has “been able to move mountains” on a digital level, accomplishing more in the past “six or seven months than we have been able to do in the past three years.”

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