Skip to content
Tiatra, LLCTiatra, LLC
Tiatra, LLC
Information Technology Solutions for Washington, DC Government Agencies
  • Home
  • About Us
  • Services
    • IT Engineering and Support
    • Software Development
    • Information Assurance and Testing
    • Project and Program Management
  • Clients & Partners
  • Careers
  • News
  • Contact
 
  • Home
  • About Us
  • Services
    • IT Engineering and Support
    • Software Development
    • Information Assurance and Testing
    • Project and Program Management
  • Clients & Partners
  • Careers
  • News
  • Contact

Generative AI will be the key to achieving patient-centric care

The adoption of generative AI in the U.S. healthcare ecosystem has only just begun. Both healthcare payers and providers remain cautious about how to use this latest version of artificial intelligence, and rightfully so. You have to balance the potential benefits of generative AI with significant, important operational issues, such as ensuring patient data privacy and complying with regulatory requirements.

And yet, generative AI is a transformative technology—one that cannot be ignored. Doing so will quickly put your organization at a significant disadvantage. Generative AI could be the deciding factor in the quest to deliver patient-centric care, enabling personalized treatment, improving communications, and ultimately empowering your patients or members.  

Digital solutions based on generative AI will soon become commonplace in all aspects of healthcare delivery and operations. Any and all activities that focus on improving patient data, processes and communications are prime for improvement. Here’s how generative AI could be used to create patient-centric care:

Improve patient care with next best action. With generative AI-based analytics and large language models, healthcare professionals will have a greater capacity to make tailored recommendations for preventative screenings and services.

Enhance the customer experience for the patient or plan member. Implementing generative AI within a contact center can greatly improve the customer experience by making interactions quicker and more efficient. All parties will be able to securely access appropriate and relevant information in their preferred manner in an AI-driven omnichannel environment.

Complete the pre-authorization process quicker. Today, the pre-authorization process is a cumbersome exchange of information between provider and plan that often delays patient care. Generative AI will be used to produce clinical summaries, enabling faster more effective clinical reviews, and subsequent approvals to ensure patients get access to needed care promptly.

Capture patient documentation with a digital scribe. Physicians will turn to a digital scribe to better capture patient-provider interactions. This new technology will allow healthcare providers to focus more on patient care and less on paperwork. Further, an AI-based digital scribe could uncover patient insights, leading to better care.

Digital solutions to implement generative AI in healthcare

EXL, a leading data analytics and digital solutions company, has developed an AI platform that combines foundational generative AI models with our expertise in data engineering, AI solutions, and proprietary data sets. Our digital solutions improve productivity, unlock new insights, and create hyper-personalized customer experiences.

EXL has more than 50 AI-based accelerators deployed in the marketplace. These include our core solutions EXELIA.AI™ an AI-based tool that delivers human-like customer engagement to improve call center operations; and XTRAKTO.AI™, an AI-powered intelligent document processing solution for back-office operations that uses machine learning, natural language processing, and computer vision.

Specifically for healthcare payers and providers, EXL has developed AI-based solutions for clinical operations to transform end-to-end patient or member management. This includes digital tools to automate the intake process, clinical summarization, and supported decision-making solutions, and a complete set of AI-based audits and controls to ensure operational efficiency.

How to get started with generative AI in healthcare

Ever since generative AI exploded into the market, EXL has been working with clients across industries to scale enterprise-wide initiatives. Our EXL Health team is no exception. Utilizing our deep domain expertise, we are working with healthcare payers and providers to map processes and identify points of friction and opportunities for improvement by using generative AI technology.

We offer these recommendations for how your organization can get started in implementing a generative AI solution. Knowing that data security is paramount, begin with a small project in a secure, closed environment. Create a test case by deploying a generative AI solution on a back-office process that is non-patient or non-member facing.

Focus on an administrative operation that is expensive, currently relies on heavy manual activity, and is hindered by a large amount of unstructured data. One example is creating an AI-based digital agent to assist with annual membership and enrollment for health plans. Other options include using generative AI to support clinical summarization work, referral management, or to optimize your supply chain. To build effective and scalable AI solutions establish a data strategy, data governance, data engineering, and a cloud infrastructure built on your organization’s vision, goals, and roadmap

To learn more about EXL Health and how we can drive your data-led transformation, watch this video. And for AI solutions in healthcare, see how it can integrate into digital case management. Learn more about how EXL can put generative AI to work for your business here.

About the Authors:

Anita Mahon is executive vice president and global head of Healthcare business unit at EXL, a multinational data analytics and digital operations and solutions company. Dave Jackson is vice president and head of Healthcare consulting at EXL.

Artificial Intelligence
Read More from This Article: Generative AI will be the key to achieving patient-centric care
Source: News

Category: NewsDecember 7, 2023
Tags: art

Post navigation

PreviousPrevious post:The new CFO: How AI has changed the game for chief financial officersNextNext post:When natural disasters strike Japan, Ōita University’s EDiSON is ready to act

Related posts

휴먼컨설팅그룹, HR 솔루션 ‘휴넬’ 업그레이드 발표
May 9, 2025
Epicor expands AI offerings, launches new green initiative
May 9, 2025
MS도 합류··· 구글의 A2A 프로토콜, AI 에이전트 분야의 공용어 될까?
May 9, 2025
오픈AI, 아시아 4국에 데이터 레지던시 도입··· 한국 기업 데이터는 한국 서버에 저장
May 9, 2025
SAS supercharges Viya platform with AI agents, copilots, and synthetic data tools
May 8, 2025
IBM aims to set industry standard for enterprise AI with ITBench SaaS launch
May 8, 2025
Recent Posts
  • 휴먼컨설팅그룹, HR 솔루션 ‘휴넬’ 업그레이드 발표
  • Epicor expands AI offerings, launches new green initiative
  • MS도 합류··· 구글의 A2A 프로토콜, AI 에이전트 분야의 공용어 될까?
  • 오픈AI, 아시아 4국에 데이터 레지던시 도입··· 한국 기업 데이터는 한국 서버에 저장
  • SAS supercharges Viya platform with AI agents, copilots, and synthetic data tools
Recent Comments
    Archives
    • May 2025
    • April 2025
    • March 2025
    • February 2025
    • January 2025
    • December 2024
    • November 2024
    • October 2024
    • September 2024
    • August 2024
    • July 2024
    • June 2024
    • May 2024
    • April 2024
    • March 2024
    • February 2024
    • January 2024
    • December 2023
    • November 2023
    • October 2023
    • September 2023
    • August 2023
    • July 2023
    • June 2023
    • May 2023
    • April 2023
    • March 2023
    • February 2023
    • January 2023
    • December 2022
    • November 2022
    • October 2022
    • September 2022
    • August 2022
    • July 2022
    • June 2022
    • May 2022
    • April 2022
    • March 2022
    • February 2022
    • January 2022
    • December 2021
    • November 2021
    • October 2021
    • September 2021
    • August 2021
    • July 2021
    • June 2021
    • May 2021
    • April 2021
    • March 2021
    • February 2021
    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019
    • December 2018
    • November 2018
    • October 2018
    • September 2018
    • August 2018
    • July 2018
    • June 2018
    • May 2018
    • April 2018
    • March 2018
    • February 2018
    • January 2018
    • December 2017
    • November 2017
    • October 2017
    • September 2017
    • August 2017
    • July 2017
    • June 2017
    • May 2017
    • April 2017
    • March 2017
    • February 2017
    • January 2017
    Categories
    • News
    Meta
    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    Tiatra LLC.

    Tiatra, LLC, based in the Washington, DC metropolitan area, proudly serves federal government agencies, organizations that work with the government and other commercial businesses and organizations. Tiatra specializes in a broad range of information technology (IT) development and management services incorporating solid engineering, attention to client needs, and meeting or exceeding any security parameters required. Our small yet innovative company is structured with a full complement of the necessary technical experts, working with hands-on management, to provide a high level of service and competitive pricing for your systems and engineering requirements.

    Find us on:

    FacebookTwitterLinkedin

    Submitclear

    Tiatra, LLC
    Copyright 2016. All rights reserved.