Even utilities look to innovate and transform processes

I’ve always wondered how regulated utilities, which have a captive audience, drive innovation. When you are not competing for market share, how do you justify a strategic approach to technology? Mike Koehler, CIO and chief digital officer of Exelon, says using technology to improve the customer, employee, and supplier experience is precisely why he was hired at the $33 billion energy provider.

You are chief information officer and chief digital officer at Exelon. How did that happen?

At first, the senior leadership team thought about having two separate functions: an IT function that would revitalize core technology and a digital function that would rethink core business processes and how we connect with our customers. But throughout the search, as they talked to candidates, they realized that a great CIO should do both: put in a modern, flexible, scalable technology foundation, and also drive transformation across all of our businesses. So, they decided to hire one executive to lead both functions.

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