As 2020 started, Sentara Healthcare averaged 20 telehealth visits a week.
Three months later, with COVID-19 rapidly spreading through the country and shutting down business as usual, the Norfolk, Va.-based nonprofit saw that figure explode, climbing to 14,000 a week through March and April.
IT was ready for that ramp-up, not because it moved quickly to implement new solutions specifically in response to the pandemic but rather because it was far into its digital journey and thus ready with “the capacities and capabilities to connect with the consumer in a digital way,” says CTO and acting co-CIO Jeff Thomas.
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(Insider Story)
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Source: News