In four years as CTO at CVS, Claus Jensen sponsored no technical training for his 500-person team. None.
“That’s not to say technical training wasn’t available,” he’s quick to note. “But I didn’t sponsor any of it.”
Instead, he sponsored 45 soft skill initiatives — a dedicated, intentional program of building what we often undersell as soft skills from the ground up: consultative approaches, negotiating prowess, influence and diplomacy. Everything from marketing IT’s value within the business to providing strategic leadership.
The reason for this intense focus? As I explained in “The new core competencies IT must master,” only one of the core competencies of organizations moving up the IT maturity curve had to do with technical skills. The rest were soft skills. Those were the real differentiators.
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(Insider Story)
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Source: News