Skip to content
Tiatra, LLCTiatra, LLC
Tiatra, LLC
Information Technology Solutions for Washington, DC Government Agencies
  • Home
  • About Us
  • Services
    • IT Engineering and Support
    • Software Development
    • Information Assurance and Testing
    • Project and Program Management
  • Clients & Partners
  • Careers
  • News
  • Contact
 
  • Home
  • About Us
  • Services
    • IT Engineering and Support
    • Software Development
    • Information Assurance and Testing
    • Project and Program Management
  • Clients & Partners
  • Careers
  • News
  • Contact

Covanta’s step-by-step approach to AI enablement

Internal and external customer experience has always been a top priority for most companies, especially as demands increase for faster response and improved personalization.

The arrival of generative AI and advanced chatbots has accelerated the development of intelligent systems that go well beyond scripted queries by intuitively adapting and engaging in more dynamic and context-aware conversations. Nearly half of CIOs and close to a third line-of-business managers have cited AI and machine learning as the most strategically important area of concern this year, according to Foundry’s 2024 State of the CIO Study.

Customer experience will be a key target for gen AI infusions, with 35% of CX executives agreeing that the acceleration of innovative capabilities such as gen AI and Web3 will have a significant impact on future CX strategies, according to an October 2023 IDC FutureScape report on customer experience trends. One reason is these technologies will enable customers to create their own experience journeys, thereby improving customer-desired outcome and value, points out the report.

Covanta is keenly aware of generative AI’s potential for enhancing the digital experience of its employees and customers. The company and its IT organization also recognize the importance of maintaining steady focus on security resilience and core technology functions as these enabling tools are applied and move from pilots and proofs of concept to mainstream applications.

To best leverage AI-driven solutions for its CX initiatives, Covanta’s IT has developed a systematic two-step approach that takes into consideration the structure of existing data, the agile and governance framework, and the company’s overall innovation roadmap. The following is an outline of that approach.

Step 1: Build a solid foundation for AI-based innovation

The three parts that enable this step are building the platform, developing the necessary resources, and formulating an approach that aligns with the company’s strategies to solve business problems.

  • Restructure and re-engineer the core data platform. At Covanta, we started our journey of building an AI foundation on the existing AWS environment. We partnered with an experienced AI implementation specialist to help build this platform. Covanta has a mature data governance framework, which allowed us to reduce the overall duration of this step. Connecting this framework with the AI foundation closes the first part of this step.
  • Build resourcing capabilities to deliver the solutions using an agile framework. In 2023, Covanta completed its agile transformation journey by enabling all the resources and reorienting all the initiatives to align with its future agile delivery framework. Covanta is taking a hybrid approach to building a high-performance AI team where the third-party partner can address the challenges with flexibility, skill gaps, and scalability. We have identified a niche player highly specialized in data science and AI capabilities. So far, this partnership has been very successful in deploying solutions to the maintenance and operations team.
  • Develop an approach to leveraging AI technology as part of our solution delivery framework. Covanta aims to embed AI in overall architecture and solution discussions during the agile delivery life cycle. We are in the process of upskilling our delivery team to genuinely consider AI as another way to solve problems and bring a lot of automation to streamline the processes. Today, we are still in the infancy stage and look forward to revising our delivery framework to accommodate this change.

Step 2: Build a maturity framework to track the progress of innovation

This step for tracking and measuring what IT innovation brings to the organization can be divided into three parts: developing an innovation maturity roadmap, organizational empowerment, and creating a return-on-investment model.

  • Build a maturity roadmap on the overall innovation strategy. There is a perception that innovative initiatives distract IT teams from their core building and support activities. We strongly believe that by providing an innovation maturity roadmap leadership can gain clarity on IT’s progress on its innovation journey, as well as how its innovations will impact the organization. At the same time, the roadmap should underscore the fact that there is a steady focus on supporting the existing business strategy. The innovation roadmap should also address benchmarking and forward-thinking related questions.
  • Diminish the perception that AI and other automation solutions may eliminate several job functions and roles. This begins by highlighting the cultural changes this innovation brings to the user communities. Empowering users by applying the latest technologies enhances awareness, builds buy-in, and reduces the legacy perception of job elimination. Covenant believes that involving business users in part of the delivery process will increase the adoption rates and enhance the organizational innovation brand.
  • Reshape and rebuild an IT portfolio driven by the value proposition. An ROI-based value generation approach is the key to a successful adoption of this innovation journey. At Covanta, we have an IT portfolio governed strictly by value-based prioritization. We can focus on initiatives that consume less effort and bring higher value. We believe that embedding AI and automation solutions will reduce our efforts and enable us to deliver more initiatives than before. Sometimes AI-based solutions don’t have to solve a business problem. For example, we leveraged an AI-based code-writing software to address the shortage of developers. This allowed us to reduce the development effort and cost, while accelerating the deployment time.

Building an AI strategy doesn’t have to be expensive and complicated. With existing internal talent and smaller niche players, the Two-Step Approach detailed above can be used to successfully onboard and fit-for-purpose cost-effective AI-based solutions for any organization seeking to enhance customer experience and other key areas of the business.

Artificial Intelligence, IT Strategy
Read More from This Article: Covanta’s step-by-step approach to AI enablement
Source: News

Category: NewsMarch 11, 2024
Tags: art

Post navigation

PreviousPrevious post:Has the CIO title run its course?NextNext post:UAE’s TII launches ‘Falcon Foundation’ to spearhead the open-sourcing of Generative AI Models

Related posts

휴먼컨설팅그룹, HR 솔루션 ‘휴넬’ 업그레이드 발표
May 9, 2025
Epicor expands AI offerings, launches new green initiative
May 9, 2025
MS도 합류··· 구글의 A2A 프로토콜, AI 에이전트 분야의 공용어 될까?
May 9, 2025
오픈AI, 아시아 4국에 데이터 레지던시 도입··· 한국 기업 데이터는 한국 서버에 저장
May 9, 2025
SAS supercharges Viya platform with AI agents, copilots, and synthetic data tools
May 8, 2025
IBM aims to set industry standard for enterprise AI with ITBench SaaS launch
May 8, 2025
Recent Posts
  • 휴먼컨설팅그룹, HR 솔루션 ‘휴넬’ 업그레이드 발표
  • Epicor expands AI offerings, launches new green initiative
  • MS도 합류··· 구글의 A2A 프로토콜, AI 에이전트 분야의 공용어 될까?
  • 오픈AI, 아시아 4국에 데이터 레지던시 도입··· 한국 기업 데이터는 한국 서버에 저장
  • SAS supercharges Viya platform with AI agents, copilots, and synthetic data tools
Recent Comments
    Archives
    • May 2025
    • April 2025
    • March 2025
    • February 2025
    • January 2025
    • December 2024
    • November 2024
    • October 2024
    • September 2024
    • August 2024
    • July 2024
    • June 2024
    • May 2024
    • April 2024
    • March 2024
    • February 2024
    • January 2024
    • December 2023
    • November 2023
    • October 2023
    • September 2023
    • August 2023
    • July 2023
    • June 2023
    • May 2023
    • April 2023
    • March 2023
    • February 2023
    • January 2023
    • December 2022
    • November 2022
    • October 2022
    • September 2022
    • August 2022
    • July 2022
    • June 2022
    • May 2022
    • April 2022
    • March 2022
    • February 2022
    • January 2022
    • December 2021
    • November 2021
    • October 2021
    • September 2021
    • August 2021
    • July 2021
    • June 2021
    • May 2021
    • April 2021
    • March 2021
    • February 2021
    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019
    • December 2018
    • November 2018
    • October 2018
    • September 2018
    • August 2018
    • July 2018
    • June 2018
    • May 2018
    • April 2018
    • March 2018
    • February 2018
    • January 2018
    • December 2017
    • November 2017
    • October 2017
    • September 2017
    • August 2017
    • July 2017
    • June 2017
    • May 2017
    • April 2017
    • March 2017
    • February 2017
    • January 2017
    Categories
    • News
    Meta
    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    Tiatra LLC.

    Tiatra, LLC, based in the Washington, DC metropolitan area, proudly serves federal government agencies, organizations that work with the government and other commercial businesses and organizations. Tiatra specializes in a broad range of information technology (IT) development and management services incorporating solid engineering, attention to client needs, and meeting or exceeding any security parameters required. Our small yet innovative company is structured with a full complement of the necessary technical experts, working with hands-on management, to provide a high level of service and competitive pricing for your systems and engineering requirements.

    Find us on:

    FacebookTwitterLinkedin

    Submitclear

    Tiatra, LLC
    Copyright 2016. All rights reserved.